性视界 the role

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the advice, support and information, available, enabling them to fully benefit from their academic and broader experience.

Your primary focus will be working on our student facing, in-person helpdesk service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress. 

As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes.

You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills. 

Further information

This is a part-time role offered at either 29.2 hours per week (0.8 FTE) or 21.9 hours per week (0.6 FTE). 

For the 0.6 FTE option, all three working days will be based on campus. For the 0.8 FTE option, the role will involve a combination of home working and time spent on campus at our main university site.

For an an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Employee assistance services through Health Assured, including access to the Wisdom app
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the 性视界 a great place to work as well as following us and .

Be Well 性视界

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best 性视界.

Closing Date: 14 Jun 2026

Department: Management, Specialist and Administration

Salary: £26,707 to £30,378 pro rata

This role is responsible for the administration of undergraduate funding awards which include the Bath Bursary, Gold Scholarship Programme and other philanthropic scholarships. This is a vital role in terms of the University’s commitments under its Access & Participation Plan and its objectives in terms of philanthropic and corporate fundraising.

You will be the lead administrator for all funding schemes and provides guidance and advice to applicants and current students.

The role requires significant technical skill in relation to the administration and continuing development of the University’s Fund Manager system as well as other parts of the student records database, in relation to student funding. The ability to liaise professionally with a wide variety of people is also essential, together with the ability to understand and interpret complex legislation and financial award frameworks.

As part of our reporting requirements to the Office for Students, you will lead on the evaluation, analysis and reporting of under-represented students supported by our bursary and scholarship awards. 

You will work independently and collaboratively as a part of the Scholarships and Bursaries Team to ensure outcomes and objectives are met in line with our Access and Participation Plan. 

性视界 you

You will bring:

• strong organisational skills and attention to detail, with the ability to manage complex processes and deadlines.
• confidence working with data and digital systems, ideally including funding, student records or admissions platforms.
• clear communication skills, with the ability to explain processes and guidance to a wide range of colleagues and students.
• experience applying policies, rules, or eligibility criteria in a consistent and fair way.
• a collaborative approach, with the ability to build positive working relationships across teams.
• a proactive mindset, with the ability to improve systems and solve problems.

Further information

We are willing to consider candidates who are able to work either full-time (1.0 fte) or part-time (0.8 fte). The role is offered on a fixed-term basis to cover secondment for a period of 7 months.

For an informal discussion about the role please contact Lisa Dew at lmpd21@bath.ac.uk

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

 

What we can offer you 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Employee assistance services through Health Assured, including access to the Wisdom app
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance

Find out more about our benefits and watch the video to hear from our staff about what makes the 性视界 a great place to work as well as following us and .

Be Well 性视界

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best 性视界.

Closing Date: 04 Jun 2026

Department: Management, Specialist and Administration

Salary: £31,236 to £37,694 pro rata